Rashmi Joshi
Key Account Manager @Ozonetel | oneCXi
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WORK HISTORY
Key Account Manager @Ozonetel | oneCXi
Successfully managed enterprise accounts and expanded key accounts in the D2C segment by delivering customized cloud telephony and contact center solutions. Led Proof of Concept (POC) initiatives, conducted requirement analysis, and ensured seamless execution by collaborating with internal stakeholders. Acted as a strategic advisor to clients, offering guidance on voice bots, omnichannel platforms, and API integrations. Consistently surpassed revenue and retention targets through effective upselling strategies and proactive client engagement. Conducted Quarterly Business Reviews (QBRs), managed client invoicing, and supervised the complete post-sales lifecycle. Gathered client feedback to influence product roadmap enhancements and feature prioritization. Managed enterprise clients by overseeing onboarding, product training, and smooth adoption of biometric and authentication solutions. Handled client escalations efficiently, resulting in improved satisfaction and long-term retention.
EDUCATION
Guru Gobind Singh Indraprastha University
MBA - Master of Business Administration, Marketing
Lucknow University
Bachelor of Commerce
Army Institute of Management & Technology
Master of Business Administration, Marketing
SKILLS
ABOUT RASHMI JOSHI
A result-oriented SaaS professional with over 11 years of experience in customer engagement, account management, client servicing, and end-to-end customer lifecycle management. Proven expertise in driving customer satisfaction, retention, revenue growth, and long-term relationship building. Adept at managing enterprise accounts, enhancing client experience, and aligning business goals with customer success strategies. A highly driven individual who thrives in fast-paced environments, known for strong communication, cross-functional collaboration, and consistently delivering measurable outcomes.
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