Rashmi Gupta
VP Debt Management Strategy - Lead Projects & Systems
- Role
- VP Lead -projects & Systems at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rashmi Gupta
I have in my 16 year tenure worked with S Tel,Bharti Airtel,Virgin Mobile and Loop Mobile I have handled various profiles consisting of Training,Quality,Audits,Process devolepment,CSMM - customer satisfaction survey,Complaint managent & backend operations,Software enhancement & devolepment and outbound call centre. I am currently with Reliance Communications Ltd,handling corporate serviceReliance communications Ltd September 2014 – Till dateHead – Service (Corporate Wireless Group)Mumbai Handling: Life cycle management for Corporate customer base Responsible for Customer Service for all corporate customers across Mumbai. Managing Backend Team for Complaint management and Escalations for Mumbai circle Managing the service levels and issue resolutions through dedicated team of corporate relation managers. Handling Retention and Churn control for corporate base. Handling loyalty programmes and customer Engagement events. Handling collections through CRM for the corporate base.
Experience
VP Lead -projects & Systems
Jul 2024 — Present · Mumbai, IN
Education
Institution University
BA, Business Economics
1999
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