Rashmi Chari
VP of Customer Success
- Role
- VP of Customer Success at UiPath
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Rashmi Chari
Revenue-first executive with 20 years spanning Enterprise Sales and Customer Success leadership — with a consistent focus on owning ARR, driving NRR, and building the operating models that make expansion predictable at scale.I\'ve led CS organizations through every stage of complexity: scaling ThousandEyes (acquired by Cisco) from 15 to 100 people globally and helping drive 3.5x ARR growth; and currently leading a 150+ person organization at UiPath spanning CSMs, TAMs, Renewal Specialists, and a global shared-delivery hub across India and LATAM.My edge is the combination of sales instinct and post-sale depth — able to influence the full go-to-market motion from pipeline through renewal, with a track record of translating voice-of-the-customer insights into product decisions and deploying agentic AI tools to scale capacity.
Experience
VP of Customer Success
Feb 2025 — Present · San Francisco, CA, US
Led Customer Success organization (150+) spanning CSMs, TAMs, Renewal Specialists, and Global Shared-Services hubs (India & Latam)- Accountable for end-to-end post-sales customer lifecycle focusing on onboarding, driving adoption, value realization, retention, and expansion across enterprise and commercial segments-Spearheading AI-powered automation strategy across the customer lifecycle — including onboarding, renewal risk assessments, and RPA-to-agentic transition planning — deploying UiPath agents and integrating Tribble, Claude, and ChatGPT to accelerate agentic adoption and reduce CSM administrative load- Orchestrate cross-functional execution across Services, Support, and Product to deliver consistent customer outcomes
Education
University of Wisconsin-Madison
Bachelor of Arts, International Studies
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.