Rashmi Adlakha
Business Development & Customer Experience | FinTech | Project Management | Ex - Client Relationship Management | Ex - Digital Marketing
- Role
- Senior Customer Service Executive at Beem
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Rashmi Adlakha
After spending over six years (Jan 2015-May 2021) navigating the fast-paced world of digital marketing and business development, I became something of a growth strategy ninja (market trends don’t stand a chance). From there, I decided to switch things up and dive headfirst into the glamorous bridal fashion industry, helping a German bridal fashion house (June 2021-July 2022) keep clients happy—and yes, I probably saw more wedding dresses than most people do in a lifetime! Now, I’m putting my skills to the test in the world of fintech at Beem (Aug 2022-Present), ensuring customers have an experience that is as smooth as their transactions. Whether it’s building relationships, driving results, or simply making clients smile, I’m all in! To keep things exciting, I\'ve been delving into the world of project management. I\'ve always been intrigued by the art of planning, organizing, and getting things done. Who knows, maybe I\'ll become a project management rockstar next!
Experience
Senior Customer Service Executive
Aug 2022 — Present · Kolkata, IN
Dynamic and detail-oriented Customer Experience Associate with a robust background in fintech, adept at elevating customer satisfaction through innovative solutions and personalized service. Proven track record of optimizing customer journeys, resolving issues efficiently, and enhancing client engagement through data-driven insights and strategic problem-solving.My expertise encompasses onboarding, support, and continuous improvement of customer interactions. With strong communication skills and a customer-centric mindset, I am committed to fostering long-term relationships and driving positive outcomes in a rapidly evolving industry.
Education
Calcutta Public School
Secondary School
2008 — 2012
Indira Gandhi National Open University
Bachelor's of tourism
2020 — 2023
National Institute of Open Schooling
Senior Secondary
2012 — 2014
National Gems Higher Secondary School
Lower Nursery - Primary
1999 — 2008
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