Rashmeek Kaur

About Rashmeek Kaur

I am a dedicated Retention Operations Specialist at Adobe Inc. with a strong track record in customer success and operational excellence across various tech sectors. My expertise lies in managing complex Enterprise Term agreements and ensuring high renewal rates through strategic engagement with clients. I excel in researching customer contracts and purchasing histories to deliver timely and accurate quotations, contributing to a remarkable 98% renewal rate for over 50 clients.With previous experience as a Customer Success Manager at Gofrugal Technologies and Nurtr, I have successfully managed B2B SaaS ERP clients and Ed-Tech accounts across multiple regions, driving customer retention and satisfaction. My ability to identify upselling opportunities and collaborate with cross-functional teams has consistently resulted in revenue growth and enhanced client experiences.I am skilled in utilizing CRM systems like Salesforce and ERP platforms like SAP to monitor performance metrics and streamline order processing. My passion for fostering strong client relationships and advocating for their needs has led to significant improvements in customer satisfaction scores.I thrive in dynamic environments where I can leverage my analytical skills, attention to detail, and proactive approach to achieve exceptional results. Let’s connect to explore opportunities for collaboration and growth!

Experience

1. Retention Operations Specialist

   Adobe

   Oct 2023 — Present · Noida, IN

   Develop deep expertise and understanding of Adobe\'s Enterprise Term agreements (Digital Media Products)• Conditions of Service & Commercial Terms.• Research customer contracts and purchasing history in Adobe\'s various CRM systems to build timely and accuratequotations for Anniversary Payments within the portfolio.• Manage quarterly anniversary renewals for over 50 clients, achieving a greater than 98% renewal rate.• Supervised customer/partners anniversary renewals from start to finish, including handling customer inquiries, producing,and providing quotes utilizing details from Salesforce.• Engage with Adobe end users, distributors, and resellers to secure Anniversary Purchase orders on time and supportrevenue growth through True-Up motion.• Collaborate with cross-functional teams, including sales, finance, order management, and deal desk to ensure timely andaccurate quotes are delivered.• Secure and validated Purchase orders on time, driving maximum recurring revenue rates overall.• Handle Sales team queries regarding quotation and order processing for cloud offerings.• Provide accurate and timely updates to management on progress and outlook, handling the opportunity pipeline fromweek to week.• Attain quarterly targets for timely anniversary bookings.• Support order processing to ensure efficient and accurate creation of sales orders in ERP (SAP).• Utilize Salesforce produced information radiators to monitor and track renewal performance metrics.• Manage operational responsibilities for upselling revenue procured through license over-usage.

Education

• Rajasthan Technical University

  Bachelor's degree, Electronics and Communications Engineering

  2013 — 2017

• Ops vidya mandir

  senior secondary, Physical,chemistry,mathmetics, and english.

  2009 — 2013

Skills

• Leadership
• C
• Social Media
• Photography
• C++
• Technical Support
• Microsoft Word
• Writing
• Microsoft Office
• Wordpress
• Html&Css
• Project Management
• Powerpoint
• Poetry
• Psychology
• Storytelling
• Social Networking
• Html
• Blogging
• Creative Writing