Rashme Singh

Member Services Navigator @Mount Sinai Health System

NY, US

Serve as a single point of contact for member healthcare inquiries, including appointment scheduling, access to medical records, coordination across primary and specialty care providers, benefits and billing questions, and technology troubleshooting.• Assist private members in identifying and accessing high-quality healthcare providers based on personal preferences and needs, including referral research, follow-up, and prior authorizations.• Coordinate with health center providers and staff, insurance companies, pharmacies, and the broader healthcare system to address member needs effectively.• Implement process improvements, including optimizing existing workflows, training colleagues, and maintaining knowledge management documentation.• Utilize Epic EHR to manage patient records, document interactions, and ensure accurate and efficient information sharing across healthcare teams.

University of Central Florida

Bachelor of Science - BS, Communication Sciences and Disorders