Rashi S.

About Rashi S.

As a Senior Integrations Consultant at LinkedIn since October 2022, I focus on delivering exceptional client support through technical troubleshooting, cross-functional collaboration, and process optimization. By guiding enterprise clients through the Automated Job Postings (AJP) process and resolving technical issues, I ensure seamless implementations while addressing client needs and fostering satisfaction. Partnering closely with Engineering, Customer Success Managers, and Account Executives, I contribute to product enhancements and operational continuity. With over a decade of experience in technical support and incident management, I am committed to facilitating scalable solutions, streamlining processes, and driving impactful business outcomes.

Experience

1. Senior Integrations Consultant

   Linkedin

   Oct 2022 — Present · Bengaluru, IN

   Client Engagement & Support:Led recurring consultations with clients to guide them through the Automated Job Postings (AJP) process, ensuring clarity on implementation and addressing technical queries. Resolved issues for LinkedIn Enterprise clients, driving satisfaction and operational continuity.Stakeholder & Cross-Functional Collaboration:Collaborated with internal teams including Customer Success Managers, Account Executives, and Technical Support to align on client needs. Worked closely with Engineering to resolve complex AJP issues, support product enhancements, and ensure consistent end-to-end service.System Integration & Process Optimization:Managed AJP setup via Microsoft Dynamics CRM, overseeing configuration, troubleshooting, and seamless execution. Maintained detailed documentation of workflows and resolutions to support efficiency and internal knowledge sharing.Internal Enablement & Communication:Led APAC office hours for Customer Success teams, providing updates, addressing live issues, and ensuring alignment. Worked with global leaders to gather insights and influence product improvements and global strategy.Team Leadership & Mentorship:Provided coaching to team members, supporting development in client handling and technical issue resolution to build overall team strength.Key Projects:• LinkedIn Learning Content Strategy: Built a central SharePoint hub consolidating product and ops documentation to streamline onboarding and improve access to resources.• ITS APAC Chat Transfer Pilot: Led the pilot enabling real-time chat transfers to the ITS LTS team, improving resolution speed, reducing handoffs, and enhancing support scalability.

Education

• Dayawati Modi Academy-I, Modipuram

  Intermediate, Science

  2002 — 2003

• International Institute of Information Technology Bangalore

  Executive Post Graduate Program in Data Science and AI

• Bharati Vidyapeeth

  Bachelor of Arts (B.A.), Economics

Skills

• Call Centers
• Customer Experience
• Typing
• Public Speaking
• Customer Relationship Management (Crm)
• Performance Management
• Communication
• Google Analytics
• Flexible Approach to Work
• Teamwork
• Team Management
• Customer Support
• Life Skills
• Workforce Management
• Customer Advocacy
• Business Process Outsourcing (Bpo)
• Sla
• Adaptable to Changes
• Process Improvement
• Microsoft Office
• Customer Satisfaction
• Training
• International Shipping
• Testing
• Customer Service Management
• Analytics
• Troubleshooting
• Management
• Social Networking
• Commitment to Customer Service
• Bpo
• Time Management
• E-Commerce SEO
• Service Delivery
• Technical Support
• Mentoring
• Enjoy New Challenges
• Social Media
• Customer Retention
• Customer Service