Rashim Lee

About Rashim Lee

With a deep background in IT operations, infrastructure, product lifecycle management, and Agile methodologies, I thrive at the intersection of strategy, execution, and innovation. Whether it’s incident management, optimizing operations, or driving large-scale initiatives, I deliver measurable value through solutions developed from critical thinking and years of experience.Over the course of my career, I’ve worked across multiple aspects of IT and business, seamlessly bridging customers, technical teams, executives, and stakeholders to ensure alignment and success. I speak the language of engineers, product teams, and leadership—turning vision into reality to enhance customer value.Key Strengths:Customer Advocacy Incident ManagementProduct & Program LeadershipIT Infrastructure & GovernanceAgile Execution (SAFe 6 POPM Certified)Stakeholder Engagement & Team LeadershipTop Secret Security ClearanceI thrive in fast-paced, mission-critical settings where strategy, execution, and innovation converge. Let’s connect and create something remarkable.

Experience

1. IT Incident Management Engineer

   Lenovo

   Oct 2025 — Present · Morrisville, NC, US

   End-to-end IT major incident management: coordinate support resources, drive solution delivery, and ensure timely communication regarding resolution.Participate in a 24/7 on-call rotation to provide immediate response and coordination for critical IT incidents.Provide timely communication to stakeholders and executives.Conduct Fu Pan and drive related support teams to deep dive for root cause and identify preventative action and improvement plans. Create, update and consolidate Knowledge Documents and solution documentation Prepare Major Incident Reports (weekly, monthly, quarterly).Leverage IT Intelligent Operation tools and platforms to identify process and product improvements, and provide workable resolutions.

Education

• North Carolina Wesleyan University

  Bachelor of Science (BS), Computer Information Systems, Summa Cum Laude