Rashika Singh Rathore

About Rashika Singh Rathore

As a Quality Analyst at Astegic, I conduct primary and secondary research on international universities, organizations, and companies, using Excel and Google Sheets for data updating and analysis. I also leverage LinkedIn Sales Navigator to identify and connect with potential clients and partners, and to generate leads and opportunities for the company.My education background in Mass Communication and Journalism, with a focus on Broadcast Journalism, has equipped me with the skills and knowledge to communicate effectively and ethically with diverse audiences and stakeholders. I am passionate about skill development and spoken English, and I constantly seek to learn new tools and techniques to enhance my research and communication skills. I am eager to join a team that values innovation, collaboration, and diversity, and where I can contribute to the delivery of high-quality solutions and services.

Experience

1. Process Developer

   Genpact

   Nov 2025 — Present · Jaipur, IN

   As a Process Developer in customer service, I handled end-to-end customer support through email and coordination between the client and customers. My role focused on resolving customer queries, ensuring SLA adherence, improving process efficiency, and maintaining high service quality while acting as a bridge between the client’s requirements and customer expectations.Managed customer inquiries and complaints primarily through email communicationActed as a liaison between the client and end customers, ensuring accurate and timely responsesFollowed and optimized standard operating procedures (SOPs) for email handlingEnsured SLA, TAT, and quality metrics were consistently metAnalysed recurring issues and provided process improvement suggestionsMaintained proper documentation and case tracking in CRM/ticketing toolsEscalated complex issues to clients or internal stakeholders when requiredEnsured compliance with client guidelines and data security policies

Education

• St. Wilfred's P.G. College, Jaipur

  Masters in Mass communication and Journalism

  2018 — 2020