Rashika Agarwal
Award- Winning Customer Care Representative | MBA in Finance & Marketing | Expertise in Operations, Compliance and Customer Satisfaction
- Role
- Customer Care Representative at Ujjivan Small Finance Bank
- Location
- Kanpur Nagar, IN
- LinkedIn followers
- 500 followers
About Rashika Agarwal
I am a highly motivated MBA graduate with 3 years of experience in the banking sector…
Experience
Customer Care Representative
Oct 2021 — Present · Kanpur, IN
Managed customer interactions, providing excellent serviceand converting leads into sales.Reviewed and processed claim submissions, ensuringaccurate and timely payments while maintaining highcustomer satisfaction. Supervised client transactions, including deposits, withdrawals, transfers, loan payments, and accountopenings, ensuring error-free processing and FTNR control. Addressed customer complaints and queries, resolvingissues within defined turnaround times.Monitored GL movements, locker issuance/surrender, andensured audit and compliance adherence. Handled RTGS, transfers, demand drafts, and chequeclearing processes. Led branch audits while minimizing impact on day-to-dayoperations. And Ensured compliance with KYC and AMLregulations.
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