Rashida Allen

Lead Behavioral Technician @Banyan Treatment Centers

Palm Beach Gardens, FL, US

As the Lead Behavioral Health Technician at Seaside, a division of Banyan Treatment Center in Palm Beach, I was responsible for supervising and supporting day-to-day patient care operations within a residential substance abuse and mental health treatment setting. I served as a key liaison between clinical staff and the behavioral technician team to ensure a safe, structured, and therapeutic environment for clients undergoing detox, inpatient, and residential treatment.My duties included overseeing a team of behavioral health technicians, scheduling staff coverage, training new hires, and ensuring compliance with internal protocols and state-regulated care standards. I conducted regular wellness checks, facilitated client accountability, monitored patient behavior and safety, and completed detailed documentation for clinical review. I also played a vital role in de-escalation, crisis intervention, and implementing behavior management strategies to support client recovery goals.In this leadership role, I collaborated closely with nurses, therapists, case managers, and medical providers to advocate for patient needs and communicate behavioral observations that informed individualized treatment planning. I consistently modeled professionalism, empathy, and strong boundaries to foster a respectful and supportive recovery community.Key Responsibilities-Supervised and coordinated a team of behavioral technicians across multiple shifts-Led patient rounds, headcounts, and safety checks with accuracy and timeliness-Assisted in crisis intervention, conflict resolution, and behavioral redirection-Monitored and documented patient behavior in alignment with treatment goals-Trained and mentored new staff on protocols, ethics, and trauma-informed care-Ensured compliance with HIPAA, DCF, and facility policies during all patient interactions-Supported daily client activities including group transitions, appointments, and recreational therapy

Nova Southeastern University

Master of Business Administration - MBA, Complex Health Systems, Process Improvement

Purdue Global

Master's degree, Environmental Policy and Management

Nova Southeastern University

Bachelor of Arts (B.A.), Digital Communication and Media/Multimedia

Missouri State University

Bachelor of Arts (B.A.), Mass Communication/Media Studies