Rashid Raza
Assistant Manager Network Support and Security @ACE Money Transfer
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WORK HISTORY
Assistant Manager Network Support and Security @ACE Money Transfer
I lead the Information Technology team in managing the group’s global IT operations. My role focuses on aligning technical infrastructure with business goals, ensuring 24/7 availability, and maintaining a high-security posture across all platforms.Strategic Leadership & Operations ManagementTeam Leadership: Direct, mentor, and evaluate a multidisciplinary IT operations team, fostering a culture of technical excellence and rapid response.IT Governance: Oversee the full lifecycle of IT assets, including inventory management, software licensing, subscription renewals, and vendor contract negotiations.Process Optimization: Standardized the IT Helpdesk environment by administering the ticketing system, improving SLAs, and ensuring comprehensive logging and resolution tracking.Infrastructure & Cloud AdministrationModern Workplace (M365/Intune): Architect and manage the Microsoft 365 ecosystem, implementing Microsoft Intune (MDM) for secure device management and seamless remote deployments.Network & Security: Manage and harden LAN/WAN environments, Firewalls, and Wi-Fi networks. Administer Linux and Windows Server environments alongside Active Directory (AD).Unified Communications: Manage global VoIP (3CX) systems to ensure high-quality, uninterrupted communication across the organization.Security, Compliance & Business ContinuityProactive Monitoring: Deployed advanced monitoring tools to track network performance, automate patch management, and resolve vulnerabilities before they impact production.Disaster Recovery (DR): Developed and tested robust DR strategies and backup protocols to ensure data integrity and business continuity.Documentation & Reporting: Maintain detailed infrastructure documentation and generate performance analytics to provide data-driven recommendations for scalability and efficiency.
EDUCATION
University of Gujrat
Bachelor's of Computer science, Computer Science
Virtual University of Pakistan
Bachelor in Information Technology , Information Technology
ABOUT RASHID RAZA
Lead the Information Technology team for ACE Group, overseeing the strategic direction and daily execution of our global IT operations. My focus is on building a resilient, secure, and scalable infrastructure that supports our business objectives and empowers our workforce.As a hands-on leader, I manage the full lifecycle of IT services from modernizing our Microsoft 365 ecosystem and MDM strategy to overseeing vendor contracts and inventory management. I am dedicated to bridging the gap between high-level business strategy and technical excellence.Core Leadership & Technical Oversight:Team Leadership: Directing IT operations and mentoring a high-performing technical team.Infrastructure & Security: Expert management of Servers, Cisco Networks (CCNA), and Cybersecurity protocols.Modern Workplace: Full administration of Microsoft 365, Intune (MDM), and Employee Directory services.IT Governance: Managing Helpdesk systems, procurement, vendor contracts, and IT asset inventory.Unified Communications: 3CX Advanced Certified specialist in VoIP infrastructure.
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