Rashid Husain

About Rashid Husain

Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. • People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition• Ensures employees growth & development, set priority, drive motivation & engagement for employees• Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems• Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required• Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality• Active participation in building the team & raising the bar in hiring process• Work closely with the Technical teams to ensure that tools and systems are continuously enhanced• Accountable for various deliveries of results on SLAs – Metrics (OTTR, Accuracy, CSAT, Continuous Improvements) • Supervise and engage with the extended remote team supporting the processes across all sites in India• Build excellent business relationship with multiple stake holders, HR Leaders, Staffing, Tech teams, Vendors etc, right and Fast customer relations and development of service improvements by conducting periodic operation reviews with the stakeholders – MOS• Process Management – On-Boarding, Off-Boarding, Leave Management, Vendor placement and billing, Payroll Management, Flexible Benefit Plan, Letter Management

Experience

1. Senior Manager Global HR Shared Services

   Uniphore

   Oct 2024 — Present · Bangalore Urban, IN

Education

• XLRI Jamshedpur

  EDHRM

  2017 — 2019

Skills

• Operations Management
• Program Management
• Vendor Management
• Continuous Improvement
• Visio
• Project Management
• Business Process Improvement
• Six Sigma
• Requirements Analysis
• Team Management
• Management
• Process Improvement
• Analysis