Rashi Bansod
Customer Support Associate | Talent Acquisition Specialist | Experienced in Multi-Regional Talent Acquisition
- Role
- Customer Support Associate at Sportstech India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rashi Bansod
Customer Support Specialist with experience in chat-based support, customer query resolution, and service quality improvement. Strong communicator with the ability to quickly understand customer needs, resolve issues efficiently, and maintain high satisfaction levels. Recognized for adaptability, fast learning, and teamwork in fast-paced support environments.
Experience
Customer Support Associate
Jun 2025 — Present · Bengaluru, IN
Resolved customer queries through chat support by analyzing issues and delivering timely, accuratesolutions using Zendesk for efficient ticket management.• Assessed customer warranty eligibility and provided appropriate resolutions based on company policies andservice guidelines.• Documented and tabulated recurring case scenarios to create reference material for faster future resolutionswhile maintaining high customer satisfaction.
Education
Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)
Bachelor's degree, English Language and Literature/Letters
Delhi University
Bachelor of Arts - BA, Spanish Language and Literature
2020 — 2023
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