Rashi V.
Expedia Group | Travel & Tourism Research | British Airways | The Oberoi | Marriott International
- Role
- Traveler and Partner Service Provider at Expedia Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rashi V.
Operations and client experience professional with 7 years of experience supporting…
Experience
Traveler and Partner Service Provider
Jul 2024 — Present · Gurugram, IN
Lead the resolution of high-profile service issues and priority escalations from identified sources • Assist in the development, testing, and communication of operational policies and procedures • Follows up with individual customers until the issue is resolved or handed off to supporting team (as appropriate) to drive resolution • Assist customers in using provided technology as appropriate to help customer with future interaction • Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue • Contact customers, travel partners, and internal teams via a multi-channel environment (e.g, voice, chat, email, case management, etc.) • Handle queues for areas of responsibility to ensure response time goals are met • Research and analyze data from various sources related to customer and supplier issues • Identify problems, conduct root cause analysis and propose forward looking solutions • Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention • Initiate contact with customers where appropriate to solve the issue completely and to add value
Education
Bhagat Phool Singh Mahila University, Khanpur Kalan, Sonipat
Advanced Diploma of Proficiency in German Language
2018 — 2020
Darshan Academy Delhi
Class 12
2014
Bhagat Phool Singh Mahila University, Khanpur Kalan, Sonipat
Bachelors of Science
2015 — 2018
Bhagat Phool Singh Mahila University, Khanpur Kalan, Sonipat
Masters in Hotel Management
2018 — 2020
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