Rashi Marwaha
Global Customer Service & Marketing | Escalation Management | Event Marketing & Vendor Negotiation | Enhancing CX & Brand Visibility | Regional Operations (India, Oceania, ME & Europe)
- Role
- Customer Service Lead at Lutron Electronics
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rashi Marwaha
I am a Customer Service Leader with 9+ years of experience driving client success, customer satisfaction, and brand growth across India, Oceania, Middle East, and Europe.At Lutron, I have led regional customer service strategy, ensuring smooth operations, effective escalation management, and customer experience excellence. Beyond service leadership, I also manage marketing initiatives and events—from negotiating with vendors, designing booths, and coordinating shipments from the US to executing social media promotions and campaigns that enhance brand visibility.My approach blends customer-first thinking with strategic execution. I specialize in:Customer Experience & Escalation ManagementRegional Team & Operations LeadershipEvent Marketing & Campaign ManagementVendor Negotiation & Budget ControlSalesforce CRM & AnalyticsI am passionate about building long-term client relationships, delivering measurable impact, and leading cross-functional teams to achieve organizational goals. Always open to connecting on Customer Service Leadership, Client Experience Strategy, and Marketing Campaigns across global markets.
Experience
Customer Service Lead
Apr 2018 — Present
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