Rashi Malhotra
IT Support Engineer @LTIMindtree Ltd.
- Role
- Infrastructure IT Support Engineer at LTIMindtree
- Location
- Rohtak, IN
- LinkedIn followers
- 500 followers
About Rashi Malhotra
Skilled in Python, C, C++ and SQL from Udemy. Strong technical professional with Bachelor Of Technology in Electronics And Communication from University Institute Of Engineering And Technology, Maharshi Dayanand University.
Experience
Infrastructure IT Support Engineer
Nov 2021 — Present · Bengaluru, IN
First point of contact for our employees regarding hardware and software support-Provide the necessary support to end users on-site and remotely to our offices abroad, using tools such as Slack and Microsoft Teams-Taking ownership of issues reported, tackle problems through to resolution and provide prompt and accurate feedback to users-Contribute with the ideas about improvements in order to build an efficient support function-Respond to Privacy and Security Incidents; investigate, resolve, and provide Privacy solutions- Review/investigate and monitor cases using multiple tools (PRTG, SolarWinds, ServiceNow)- Maintain documentation of every case assigned and correct as instructed - Respond to every email in timely manner in order to follow SLA\'s and avoid escalations- Notify customers of events (or exposure) and corrective actions if deemed - Route incidents/tickets to appropriate teams as per the requirements - Create SOPs for new scenarios/issues and resolution given
Education
Shri Baba Mast Nath School
Science(Non-Medical)
2006 — 2017
Maharshi Dayanand University
Bachelor of Technology - BTech[ECE], 7
2017 — 2021
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