Rashi Shukla

Experience

1. Senior Program Manager

   Amazon

   Feb 2021 — Present · Seattle, WA, US

   Currently leading a global integration program involving Salesforce, Oracle BI, Tableau, and Clarity applications. Key responsibilities include: Designing and implementing global solution roadmaps for Americas, EMEA and APJ. Defining and managing global release roadmaps for delivery of critical technical solutions Partnering across multiple teams (Data Engineering, Infrastructure, Robotics, Supply Chain, Finance, vendor teams, etc.) and senior leadership globally Presenting proposed solutions and gaining alignment from C-level executives for cost, resources, and savings entitlement commitments Developing overall program strategy inclusive of defining the program (mission, vision, tenets) and setting goals (operational and technical), with the end goal of effectively and comprehensively protecting end customer experience. This involves working closely with Data Engineering, Product Management, Software Development, Tech Deployment, and Network Delivery teams. Defining and deploying scalable IT processes that ensure global best practices standardization, and benchmarking performance in terms of cost structure and operational efficiencies Developing, implementing, and governing KPI reporting for the program, providing organizational visibility to key trends and critical takeaways Influencing partners in and outside of the team to deliver on key operational and defect prevention initiatives Managing program risks and deploying mitigation strategies for timely execution and delivery Inspecting and continuously improving mechanisms to support the evolving business landscape Deep diving and resolving day-to-day / week-to-week operational challenges in coordination with partner teams

Education

• APTECH Computer Education

  Advanced Diploma in Software Engineering

• Kanpur University, India

  Bachelor of Arts - BA

• Indian Institute of Management, Lucknow

  Executive Program in General Management

  2013 — 2014