Rashelle Y.
Guest Relations Trainer @Walt Disney World
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WORK HISTORY
Guest Relations Trainer @Walt Disney World
Educates and coaches \"cast members\"(employees) on company policies, safety, and customer service standards to ensure excellent guest experiences and uphold Disney\'s brand. This role involves preparing and delivering training sessions, conducting on-the-job coaching, providing feedback, and collaborating with management to meet team-specific training needs.
EDUCATION
Shaw Academy
Professional Diploma
Shaw Academy
Professional Diploma
Palomar College
Associate of Arts and Sciences - AAS
Valencia College
Certificate
MiraCosta College
Associate of Arts - AA
Disney College Program
Internship
Valencia College
Associate's Degree
ABOUT RASHELLE Y.
Guest Services Associate with a background in Guest Experience Specialist and Rooms Control Clerk for multiple Marriott properties. Barista experience with a demonstrated history of working in the food & beverage industry. Skilled in Customer Service, Communication, Cash Handling, Safety, and Training Experience. Real Estate License, AS in Business Management, and graduating with an AA in Hospitality Management.
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