Rasheed Yusuf
Business Analyst @Tangerine
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WORK HISTORY
Business Analyst @Tangerine
CA
Led process design methodologies to sustain growth & improve operations. Developed user stories & acceptance criteria with Product Owner. Analyzed/documented end-to-end workflows for consumer lending (personal loans, LOC). Partnered with Credit Adjudication, Risk & Lending Operations teams for compliance/system updates. Created INVEST-compliant user stories in JIRA; collaborated on backlog grooming & prioritization for Salesforce CRM implementation. Conducted gap analysis on loan origination processes; recommended improvements reducing cycle time. Supported UAT execution & defect tracking for system enhancements. Achieved 100% on-time project delivery, contributing to 20% revenue growth. Implemented project management tools (SharePoint, ClickUp, JIRA, MS Project, Teams) to streamline task assignment and collaboration. Developed use cases & system interface diagrams to guide IT development. Supported mobile banking enhancements (loan tracking, push notifications, document uploads). Created wireframes (Balsamiq) to guide developers in API integration. Managed large-scale data migrations from legacy to new platforms. Performed QA testing in ServiceNow (VPN token automation). Documented Project Change Request (PCR) process, ensuring compliance and improving efficiency.
EDUCATION
University of Ilorin
Master of Science - MS
University of Ilorin
Bachelor's degree
ABOUT RASHEED YUSUF
Seasoned Business Systems Analyst with experience leading end-to-end requirements gathering and solution delivery for digital and mobile banking platforms. Proven track record of driving business and systems analysis on complex, high-impact projects within Agile environments. Adept at translating business needs into clear, actionable user stories, process flows, and system specifications. Strong collaboration skills with cross-functional teams, including business units and IT, to deliver seamless customer-facing mobile solutions. Experienced in Canadian banking standards and committed to continuous improvement of digital experiences.
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