Rasheed Shaik

About Rasheed Shaik

As a Team Lead at Access Healthcare, I focus on drafting production and attendance reports, managing work and special project allocation, and resolving technical issues. Collaborating with onshore leads and managers, I contribute to team huddles, client interactions, and staff development through shadowing and reverse shadowing training. With a commitment to fostering diversity, equity, and inclusion, I encourage team accountability and ownership while refining workflows for operational efficiency. I hold a Bachelor\'s degree in Computer Science from Osmania University and a diploma in Linux, CCNA, AWS, and MS Office 365 from Sun Net Institute. Certified with a Six Sigma Yellow Belt, my competencies include project estimation, service operations, and Six Sigma methodologies. My goal is to drive team collaboration and continuous improvement within healthcare operations.

Experience

1. Team Lead

   Access Healthcare

   Mar 2025 — Present · Noida, IN

   Drafting day-to-day production and attendance reportHandling around 30-40 members in Team across two Health Ministries (FL & GA) from the ground level of process.Work Allocation, Attendance, special project allocation and resolving technical issues (raising tickets).Weekly Team Huddles with onshore Leads and manager interacting with clients.Conducting Shadowing training and reverse shadowing to users regarding process and software.Encourage team members to take initiative and ownership of their roles, fostering a sense of accountability.Promote a culture of diversity, equity, and inclusion within the team, recognizing and valuing different perspectives.Continuously assess and refine workflows to enhance efficiency and reduce bottlenecks in processes.Ensure appropriate staffing levels during peak times, coordinating with HR to address shortfalls.Foster an environment where constructive feedback is regularly exchanged, improving team dynamics and individualperformance.Create personalized development plans for team members, aligning their goals with organizational needs.Promote ongoing education in healthcare ethics to ensure all team members uphold the highest standards of integrity.Implement ethical decision-making frameworks to guide team members in complex situations.Breaking down projects or tasks by assigning them to teamHandling escalation calls by comprehending the entire context of the situation and providing appropriate solutionsAccomplishing before the physician can claim an amount from the insurance firm. Ideally, an A/R team comprises twodepartments o A/R analytics and A/R follow-upThe A/R analytics team is answerable for studying and analyzing denied claims as well as partial payments. If any claim isfound to have a coding error, the A/R team rectifies it and resubmits the claimThe A/R follow-up team constantly communicates with patients, healthcare service providers, and insurance firms

Education

• Sun Net Institute

  Diploma of Education, Linux CCNA AWS & MS office 365

• SVV High School

  10th class, High School/Secondary Diplomas and Certificates

• Narayana Business School

  Board of intermediate, Junior High/Intermediate/Middle School Education and Teaching

• Osmania University

  Bachelor of Commerce - BCom, Computer Science

  2013 — 2016