Rasheed Qureshi

About Rasheed Qureshi

Strategic Account Manager in the Healthcare IT domain, driving client success, product adoption, and long-term relationship management. I serve as the primary post–go-live contact, ensuring smooth support, rapid resolution, and maximum value from our solutions.I work closely with cross-functional teams to maintain stable product performance, support AI and non-AI feature adoption, plan upgrades, and proactively manage operational, information security, and business continuity risks—leveraging my expertise as a Certified Risk Professional (ISO ISO 27001:2022 & ISO 22301:2019) along with predictive forecasting and Salesforce-driven insights. I also assist clients with product activation and demonstrations.With strong escalation management, risk governance, stakeholder engagement, and project/ticket oversight skills, I enhance client experience, optimize solution usage, and strengthen retention through data-driven decision-making. I collaborate with senior leaders and internal teams to resolve escalations swiftly and continuously improve processes that elevate customer success.Specialties:Account Management | Escalations | Stakeholder Management | Risk Management (ISO ISO 27001, ISO 22301)| Salesforce & Cloud Workflows | AI Product Adoption | Client Retention | Healthcare IT | Predictive Forecasting | Project & Ticket Management

Experience

1. Strategic Account Manager

   eClinicalWorks

   Mar 2018 — Present · Mumbai, IN

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Computer Systems Networking and Telecommunications

• Children Welfare Centre Claras College of Education Yari Road Versova Mumbai-400 06

  Accountancy and finances, Accounting and Finance