Rasheed Jamal
Salesforce Engineer
- Role
- Solutions Architect at Digital Cloud Services
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Rasheed Jamal
Certified Salesforce Developer and Administrator with 12 years of experience, looking to…
Experience
Solutions Architect
Jun 2023 — Present
Led the design and implementation Salesforce Education Cloud with Education Data Architecture (EDA) to supportfull student lifecycle management across recruitment, admissions, student success, and alumni engagement. Architected and deployed a scalable, flexible data model tailored to the institution’s operational goals, ensuring a 360- degree view of student interactions. Spearheaded the development and customization of Agent Force AI capabilities within Salesforce to deliver intelligent, automated engagement for prospective students across email, SMS, and web channels. Developed Community Cloud (Experience Cloud) portals with custom Lightning Components, Apex Classes, Triggers, and Visualforce Pages for seamless onboarding, branding, and personalized student journeys. Built and optimized dashboards and reports to enable self-service analytics for recruitment performance, student engagement tracking, and revenue projections—minimizing dependency on IT support. Collaborated with cross-functional Agile teams to prioritize feature development, integrating academic data structures such as Programs, Course Offerings, Enrollments, and Relationship Networks. Enhanced student recruitment and retention by identifying at-risk students and aligning staff intervention using intelligent alerts and automation. Implemented affiliation mapping and alumni relationship tracking, delivering tailored communication strategies and custom alumni reporting.
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