Rasheed C.

About Rasheed C.

Highly motivated IT Project Director and OKTA Admin with over a decade of experience in…

Experience

1. IT Infrastructure & Identity Manager

   thatgamecompany

   Feb 2023 — Present

   Scaled IT infrastructure and support operations from under 175 to 350+ employees across the U.S. and Japan, supporting a globally distributed team with members in California, the East Coast, and Shanghai• Grew the company\'s Okta identity environment from 10 to 75+ integrated applications, dramatically improving visibility, access control, and security logging across the organization• Introduced and deployed Twingate as the company\'s primary VPN solution following a colocation server fire, enabling secure remote access to back-end assets while reducing costs• Built and implemented the company\'s first IT knowledge base using Confluence, and launched TGC Tech Tips — a weekly internal newsletter educating staff on company tools and best practices• Integrated Slack with Jira to automate ticket creation, then built out the company\'s first formal IT SLAs — achieving 80% ticket resolution within 24 hours globally and cutting overall resolution time by 60%• Manage a comprehensive cloud application stack of 75+ tools including Google Workspace, Microsoft 365, GitLab, Figma, CrowdStrike, Datadog, PagerDuty, Slack Enterprise, Atlassian Cloud, Jamf, Intune, 1Password, Tableau, MongoDB, and more• Serve as de facto security lead managing CrowdStrike endpoint protection, Okta FastPass/Verify deployments, MFA policy enforcement, and regular security audits• Manage MDM fleet across platforms using Jamf (macOS/iOS) and Intune (Windows/Android), ensuring compliance and security standards across all devices• Lead all new employee onboarding and IT training, ensuring staff are fully activated on systems and tools from day one