Rashed Miah
IT Support Analyst @Cognizant
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WORK HISTORY
IT Support Analyst @Cognizant
GB
Onboarding New Signature Joiners (Using PowerShell to create new accounts), managing movers & leavers (decommissioning accounts), which includes general administration and housekeeping, and being mindful of potential security risks when staff leave the businessAssisting with the remote preparation of New Signature computers, so that they are ready for new employees and to perform a first day session to get them logged in, and able to workSupporting End Users requirements within the office and remotely for various hardware issues such as Desktops, Printers, and other peripheralsResponding to and resolve support requests for Global internal IT requestsEscalating support requests which cannot be resolved or is able to reach the agreed SLAAssisting with Active Directory maintenanceAssisting with New Signature key staff in maintaining the ISO accreditation. This will ensure that all policies and processes are adhered to regarding IT - e.g. follow the policy for wiping hardwareEnsuring all issues and requests are logged and managed and processed within agreed timeframes via the ServiceNow ticketing platformAccessing, diagnosing and fixing technical issues on various applications (Internet, Email, Databases, Operating Systems, Network)Administration and Troubleshooting of Microsoft software/platforms (Office 365 & Azure) Teams, SharePoint Online and Exchange OnlineUndertaking housekeeping around licence managementAssisting with any specific requirements around ITLocal and regional procurement and vendor management, liaising with vendors on application and hardware related issuesSupport and troubleshooting of local AV and Teams equipmentPerform application installation, removal, configuration, and updatesMaintaining and creating technical documentation and knowledge base articlesWorking closely with the ICT team to support project work
EDUCATION
City St George’s, University of London
Business computing system, Business computing systems
SKILLS
ABOUT RASHED MIAH
A graduate in computing who is highly competent and enthusiastic IT support specialist with experience of providing advice and practical assistance to system users via the IT service desktelephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and an in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance. I am an individual seeking the opportunity of a post within IT to transfer, utilise and develop existing skills. Confidence in abilities has grown to deliver IT support at the highest level. I can communicate effectively, with the ability to support team colleagues, coupled with the initiative to work efficiently and effectively as an independent with minimal supervision. Honest, determined and eager to learn in all aspects of IT.
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