Rashad Wilson

Services Specialist @United States Air Force

Nashville, TN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2014 — Present

Services Specialist @United States Air Force

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Services Specialists focus on the daily activities, services and conveniences that make military life enjoyable and rewarding for both service members and their families. Managing base food, commissary, and retail and lodging facilities to overseeing recreation, fitness and sports programs. These personnel are also trained in first aid and field sanitation and may participate in disaster recovery operations as well as in hostile environments.• Supervise and oversee 10+ Airmen in various mission tasks assigned• Training, counseling, and motivating and coaching airmen; serve as a role model • Conduct briefings and various training for enlisted personnel and officers• Supervise and work in appropriated fund (APF) food service facilities, lodging activities, recreation, fitness and sports programs, linen exchange, mortuary affairs, honor guard teams and services readiness programs• Maintain liaison with commanders and unit fitness managers on the Air Force Fitness Program • Operate food facilities and establish resale merchandise prices, inventory and safeguarding • Ensure mortuary entitlements, escorts and military honors are arranged and files maintained• Other duties as assigned

EDUCATION

2015 — 2018

Community College of the Air Force

Associates Degree

1998 — 2014

Middle Tennessee State University

Bachelors of Science in Liberal Studies

SKILLS

Strategic PlanningCustomer Satisfaction EnhancementOrganizational LeadershipCustomer RetentionCustomer ServiceCommunication (Verbal and Non-Verbal)Performance ManagementYouth MentoringMicrosoft Office 365 - Getting StartedProcess ImprovementCall CentersMentoring New HiresTrainingCustomer SatisfactionFront-End SupervisionMicrosoft Office ApplicationsWorkforce ManagementMultitaskingMicrosoft Office 365 - Administration BasicsContact CentersLeadershipConflict ResolutionMicrosoft OfficeSalesCustomer Service ManagementPublic SpeakingTeambuilding & TrainingCoachingTeam LeadershipMicrosoft Office 365 - Sharepoint for End UsersProfessional MentoringManagementTeam Building

ABOUT RASHAD WILSON

I am a dedicated customer service supervisor with 10+ years of experience in Call Center…

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Rashad Wilson — Services Specialist at United States Air Force in Nashville, TN, US | Unifers