Rashad Robison
- Role
- Sr Program Manager - Strategy, Operations & Pmo Lead at Google
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Rashad Robison
I am a passionate entrepreneurial focused professional with a 15-year track record of…
Experience
Sr Program Manager - Strategy, Operations & Pmo Lead
Jan 2021 — Present
Built PMO within 4 months of joining the organization, established a steering committee with governance process and artifacts to manage intake, status updates, value realization, and overall PMO portfolio tracking; PMO practices helped to improve organization\'s Gartner Capability Maturity Rating by 10% • Managed executive forums (weekly staff meetings, team forums, BU QBRs, QXRs, and strategy overviews) for VP and Leadership Team to socialize strategy progress with team members and partners • Managed OKR process, hosted workshops to align annual objectives with Leadership Team, managed scoring cadence, and partnered with cross functional strategy leads to coordinate graduating high priority objectives • Designed segmented customer care framework and led project team through implementation which resulted in $3.5M revenue generation, improved retention by 9.9 ppts, and increased CSAT by 4 ppts • Managed junior project management team and served as Chicago Site Lead as part of Google\'s Work Study Program • Designed and led org-wide training on Project Management Fundamentals and Google Change Method to up-level team project management skills and capabilities
Skills
- Speech Analytics
- Business Intelligence
- Sql
- Vendor Management
- Call Center
- Analysis
- Project Management
- Business Process Improvement
- Vendor Relationships
- Leadership
- Requirements Analysis
- Testing
- Data Analysis
- Ms Project
- Customer Retention
- Visio
- Process Engineering
- Google Analytics
- Call Intelligence
- Web Analytics
- Postgresql
- Analytics
- Compliance
- Customer Experience
- Cross-Functional Team Leadership
- Call Centers
- Training
- Business Development
- Product Development
- Product Requirements
- Project Planning
- Agile
- Microsoft Excel
- Quality Assurance
- Excel
- Data Mining
- Customer Service
- Business Requirements
- Business Analysis
- Forecasting
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