Rashad Butler
Experienced IT Support Professional | Help Desk | Software Licensing | AD | Asset Management
- Role
- Onsite Tech Support - Senior Associate at Publicis Re:Sources
- Location
- Inglewood, CA, US
- LinkedIn followers
- 500 followers
About Rashad Butler
Experienced IT Technician with a demonstrated history of working with Macs and PC\'s…
Experience
Onsite Tech Support - Senior Associate
Jun 2025 — Present · Los Angeles, CA, US
Delivered IT support for six Publicis Groupe agencies, achieving rapid resolution of Mac/Windows hardware and software issues to minimize downtime and improve employee satisfaction- Provided AV support for Polycom and Crestron conference room systems, ensuring seamless functionality for boardrooms, events, and executive meetings- Managed IT asset lifecycle, including deployment, tracking, and decommissioning, alongside software installations, patching, and backups in alignment with ITIL best practices- Enhanced service delivery by collaborating with global IT teams to document solutions, train end users, and streamline service delivery through process improvements.
Education
Whittier College
Bachelor's degree
2011 — 2015
Skills
- Social Networking
- Iphone
- English
- Public Speaking
- Ipod Touch
- Research
- Outlook
- Photoshop
- Microsoft Word
- Team Leadership
- Written Communication
- Customer Service
- Social Media
- Editing
- Microsoft Office
- Leadership
- Windows
- Teaching
- Ipad Support
- Powerpoint
- Microsoft Excel
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