Rasha Bohsali
Senior Director, Customer Success & Experience @Toon Boom Animation
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WORK HISTORY
Senior Director, Customer Success & Experience @Toon Boom Animation
Montreal, QC, CA
I lead the evolution of our customer-facing organization from a traditional operations model to a proactive Customer Success & Experience (CX) engine. My mission is to transform the success, support and service journey into a strategic value driver for both our clients and our business.
EDUCATION
College Louise wegmann
French baccalaureate, Scientific stream
McGill University
BA, Int'l Devt Studies, Italian and Biology
McGill University
Grad Diploma, Management
American University of Beirut
Executive MBA
ABOUT RASHA BOHSALI
Results-driven Customer Experience and Operations Executive with two decades of expertise in SaaS and Higher Education. Leveraging an Executive MBA and dual HR/Project Management certifications, I excel at leading complex digital transformation projects, optimizing customer journeys, and fostering operational efficiency across diverse, remote teams. My career is marked by a proven ability to drive strategic alignment, empower talent, and build robust cross-functional collaborations that deliver significant organizational value.
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