Rashaad Cross
Cyber Security and Information Assurance
- Role
- Help Desk Technician at Greenlight Tek Llc
- Location
- Deerfield Beach, FL, US
- LinkedIn followers
- 500 followers
About Rashaad Cross
Highly motivated IT professional with a passion for technology and a solid understanding of Microsoft Office, Azure Active Directory, Active Directory, and both Windows and Mac operating systems. With a strong academic background in information technology and practical experience in the field, I possess excellent communication and interpersonal skills, as well as the ability to work effectively in team-oriented environments. Seeking a challenging role in the IT industry where I can leverage my technical knowledge and experience to support the success of the organization.
Experience
Help Desk Technician
Nov 2022 — Present · Boca Raton, FL, US
Provide technical support to high level clients through phone, email, and ticketing system for Microsoft products including Word, Excel, SharePoint, OneDrive, and Outlook• Setup new clients on domain controllers and manage users through Active Directory and Azure Active Directory• Assist network administrator with high level issues as needed• Troubleshoot and resolve technical issues with software and hardware• Document and escalate issues to higher levels of support when necessary• Communicate effectively with clients and colleagues to ensure timely resolution of technical issues
Education
Palm Beach State College
Associate of Arts - AA, Criminal Justice/Law Enforcement Administration
University of South Florida
Bachelor's degree, Criminology
University of South Florida
Certification, Cybersecurity
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