Rasel C.
Executive EUC Systems Engineer | Senior IT Consultant | Expert in Intune, JAMF, Okta, Azure AD & MDM | Providing Elite Windows & macOS Support for Enterprise Leaders
- Role
- Executive Euc Systems Engineer Senior IT Consultant Network & Data Systems Specialist at Tata Consultancy Services
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Rasel C.
With over 8 years of hands-on experience, I specialize in delivering enterprise-grade…
Experience
Executive Euc Systems Engineer Senior IT Consultant Network & Data Systems Specialist
Feb 2025 — Present · Durham, NC, US
Boosted system uptime by 25% through platform-specific optimization for macOS and Windows, delivering peak performance, stability, and resource availability for executive-level and enterprise environments.•Provided white-glove executive support, resolving complex endpoint, network, and application issues while ensuring minimal downtime through expert diagnostics, Active Directory administration, and server-level troubleshooting.•Streamlined deployment workflows, executing 50+ imaging, provisioning, BIOS configuration, and OS installation tasks, accelerating readiness and cutting setup time for new users and devices.•Reduced incident resolution time by 30% by effectively managing and prioritizing over 100 weekly ServiceNow tickets, leveraging knowledge base content, remote tools (SCCM, JAMF, Company Portal), and ITIL best practices to meet or exceed SLAs.•Partnered with business leaders to assess IT needs, deliver consulting solutions, and implement security patches, MDM enrollments, and compliance measures to keep devices secure, reliable, and policy-compliant.
Education
MyComputerCareer
Certificate, Information Technology
2018 — 2019
Hillside High School
Diploma, 2016
2012 — 2016
Cisco Networking Academy
Computer Systems Networking and Telecommunications
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