Rasagna Kalasapati
Product Business Analyst @Smart IMS Inc.
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WORK HISTORY
Product Business Analyst @Smart IMS Inc.
As part of the product delivery team, I work closely with engineering and business stakeholders to drive end-to-end feature development across digital insurance platforms (Personal & Commercial Lines), including AI-enabled workflow automation solutions.I contribute to product discovery, backlog prioritization, solution design and release planning, ensuring alignment between business objectives and technical feasibility.Key contributions include:• Owned feature lifecycle from requirement discovery through production release across broker and workflow-driven insurance portals• Contributed to the development of an internal XAI portal, designing AI-driven agents to support new business, underwriting and policy servicing workflows• Structured domain knowledge sources and curated evaluation datasets to improve agent response accuracy and operational reliability• Contributed to a separate QA Studio initiative focused on building and evaluating AI-driven agent workflows, supporting testing and validation processes• Collaborated with cross-functional teams on user story definition, acceptance criteria and sprint prioritization• Designed workflow automation improvements to enhance underwriting and operational efficiency• Participated in stakeholder workshops, solution walkthroughs and internal product demos• Supported release planning, UAT coordination and post-deployment issue management• Worked across insurance modules covering policy lifecycle, underwriting and claims processesFocused on delivering scalable, business-aligned digital and AI-enabled product capabilities within the insurance domain.
EDUCATION
Institute of Insurance and Risk Management
PGDM
RVR Institute of Engineering & Technology
Bachelor of Technology - BTech
ABOUT RASAGNA KALASAPATI
With over 3.5 years of cross functional experience spanning Corporate Communications and Insurance Technology, I currently work as a Product focused Business Analyst driving digital and AI-enabled transformation within the insurance domain.Began my career in Brand & Corporate Communications, leading corporate positioning and CSR initiatives, which strengthened my stakeholder management and strategic communication skills before transitioning into technology and product delivery.In my current role, I contribute to product delivery across digital insurance platforms and AI-enabled solutions supporting P&C workflows. A core part of my work involves designing and refining LLM based agents that automate and enhance processes across new business intake, underwriting, policy servicing and claims related operations.My responsibilities span end to end delivery from requirement discovery and workflow mapping to backlog prioritization, sprint collaboration and release support ensuring business requirements are translated into scalable, technically feasible solutions.Within a platform, I work on structuring domain knowledge, defining agent logic, curating evaluation datasets and supporting validation frameworks to improve automation accuracy and operational efficiency.Alongside AI initiatives, I support portal-driven interfaces and integrations within the broader P&C policy lifecycle ecosystem.My experience combines P&C domain depth, structured business analysis and applied AI capabilities to build intelligent, workflow-driven insurance solutions.
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