Rafael Antonio Robert
Vice President of Services, Mayo Clinic Platform
- Role
- Vice President of Services, Mayo Clinic Platform at Mayo Clinic
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Rafael Antonio Robert
Senior Strategy, Innovation, Experience and Operations Leader. Driving Results through Insights, Innovation, and Transformation.Unique and passionate leader with proven success across diverse range of experiences. Lead significant operational and customer service turnarounds; develop innovative market strategies and products that meet consumer Jobs to be Done. Deliver results consistently by putting customer first and equipping teams with motivating mission, clear understanding of strategy contribution, and empowerment to success. Cultivate talent, creating great culture and leading passionately with focus on consumer experience. Leverage Master’s in Counseling Psychology and unique skillset - researching consumer insights, creating behavior-based solutions, and motivating and developing leaders – to deliver on a company’s brand/value promise.Key Skills & Experience:• Bilingual (Fluent): Spanish/English• Strategic Development• Customer Experience / Customer Success• Qualitative and Quantitative Research• Talent Development and Training Programs• Data, Reporting, and Analytics • New Market / Business Development• NPS & Quality Improvement Program• Product & Service Design (Human-Centered Design)• Sales, Operations and Implementation
Experience
Vice President of Services, Mayo Clinic Platform
Sep 2025 — Present · MN, US
Education
University of Minnesota
M.A., Educational Psychology: Counseling and Student Personnel Psychology
2000 — 2002
University of Iowa
B.A., Religion; Emphasis in Theology and Ethics
1993 — 1997
Skills
- Personnel Management
- Saas
- Leadership Development
- Adp Payroll
- Team Management
- Management
- Sales
- Business Process Improvement
- Counseling Psychology
- Leadership
- Outsourcing
- Youth Ministry
- Employee Engagement
- Workforce Management
- Sales Operations
- Customer Retention
- Talent and Leadership Development
- Direct Sales
- Performance Management
- Strategy
- Marketing
- Training
- Delivering Results
- Forecasting
- Music Ministry
- Building Relationships
- Coaching
- Bpo
- Qualitative Research
- Bilingual; Spanish and English
- Process Improvement
- Call Centers
- Strategic Thinking, Leadership and Alignment
- Employee Benefits
- Mentoring
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