Raquel Shade
Learning and Development Manager at Voyant
- Role
- Learning and Development Manager at Voyant By Sinch
- Location
- Englewood, CO, US
- LinkedIn followers
- 500 followers
Experience
Learning and Development Manager
Jan 2020 — Present · Englewood, CO, US
Develop and present training material for each training channel: in-person, virtual, recorded and written• Create and update in-depth training manuals for all internal departments new hires• Assess skill gaps for employees in all internal departments and developed training courses to meet identified needs• Coach the team by providing advice and applying diverse approaches to help participants learn effectively• Design, create, publish and curate how-to product videos for YouTube and Wistia, working with third-party vendors when appropriate• Manage, organize and establish infrastructure to house, deliver, track and sustain the learning and development processes, including learning management system (LMS), resource center, electronic files, presentation materials and others as appropriate• Partnering with department heads to outline needs, deliverables and expectations of the learning and development curriculum, staying up to date with new product roll outs and feature set improvements
Education
Arapahoe Community College
Business Administration and Management, General
2007 — 2009
Skills
- Managed Services
- Mpls
- Salesforce.com
- Unified Communications
- Direct Sales
- Sales Operations
- Sales
- Wireless
- Call Centers
- Solution Selling
- Voip
- Account Management
- Telecommunications
- Telephony
- Multiprotocol Label Switching (Mpls)
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