Raquel Scharkopf

About Raquel Scharkopf

I am motivated, highly skilled, and can learn new processes quickly. Multi-tasking, while…

Experience

1. Lead Concierge - Value Based Medicine

   Tryon Medical Partners

   Mar 2021 — Present · Charlotte, NC, US

   Facilitate onboarding and registration of new Tryon Direct Members • Serve as primary registration and scheduling contact for Tryon Direct members • Direct incoming patient contacts to appropriate service levels and care team members • As assigned, perform patient outreach for assigned orders and referrals (direct and indirect contact) on a daily basis to coordinate care for the following: specialist referral, imaging and testing, system navigation, pre-certifications. • Receive packaged reports and work-lists to inform appropriate scheduling and no- show/cancellation rates • Support patient satisfaction activities through survey initiation, interaction and follow up in addition to individual patient outreach per request • Serve as a liaison with front office staff within TMP • Adapt to changing environment and engage in flexible problem solving behavior and conflict resolution. • Participate in quality improvement activities and trainings• Train all new concierge staff on all job related workflows for value based medicine• Complete \"Transition of Care Management\" workflow on all eligible patients discharged from an acute setting to home• Schedule Annual Wellness Visits for office base VBM Nurse• Assist in program development, providing feedback and solutions

Skills

• Data Entry
• Teamwork
• Data Mining
• Budgets
• Data Analytics
• Marketing
• Electronic Medical Record (Emr)
• Public Speaking
• Microsoft Office
• Sales
• Outlook
• Inventory Management
• Microsoft Outlook
• Microsoft Word
• Team Leadership
• Leadership
• Grant Writing
• Healthcare
• Ms Office Suite
• Health Insurance
• Patient Advocacy
• Data Analysis
• Emr
• Volunteering
• Microsoft Powerpoint
• Transact-Sql (T-Sql)
• Accounts Receivable
• Strategic Planning
• Healthcare Management
• Training
• Notary Public
• Powerpoint
• Microsoft Excel
• Team Building
• Management
• Customer Service