Raquel Q.
Scrum Master @Premiersoft
Signup · Get unlimited contacts
WORK HISTORY
Scrum Master @Premiersoft
ON, CA
Developing and implementing Agile framework: Establish policies, procedures, and controls to ensure IT initiatives align with organizational objectives, regulatory requirements, and industry best practices.•Monitoring IT performance metrics: Track and report key performance indicators (KPIs) to assess IT systems and processes\' effectiveness, efficiency, and continuous improvement.•Ensuring compliance with legal and regulatory standards: Implement IT processes that comply with relevant laws and regulations, and recommend improvements to mitigate risks. Support project teams in achieving their goals by applying problem-solving techniques and leading the implementation of new processes.•Implemented agile methodologies, automated testing frameworks, and standardized code reviews, while also introducing continuous integration/continuous deployment (CI/CD) pipelines.•Collaborating with cross-functional teams: Work closely with IT and business teams to align IT strategies we reduced developer time by 30%, improved code quality and deployment speed, and enhanced the client’s SDLC efficiency by 25%, driving faster delivery and increased customer satisfaction.
EDUCATION
Sheridan College
Academic Upgrading, Computer and Information Sciences and Support Services
FIAP
Executive MBA, Project Management with PMI Practices
Universidade FUMEC - Oficial
Bachelor's Degree Computer Science, Computer Science
Universidade FUMEC - Oficial
Bacharelor's Degree In Information Technology, Computer Science
SKILLS
ABOUT RAQUEL Q.
As an accomplished professional with extensive experience in IT, my passion lies in bridging the gap between clients and IT teams. I take pride in my ability to serve as a liaison, facilitating seamless communication and understanding between technical experts and business stakeholders.Throughout my career, I have honed my expertise in delivering IT projects across diverse domains, including Banking, Insurance, Telecommunications, Healthcare, Stock Market, and Education. My focus has always been on driving project success, implementing innovative solutions, fostering connections, and optimizing processes to achieve efficiency.I am a true team player, known for my empathetic approach, which helps me align the expectations of both the technical and business sides. I thrive in collaborative environments and am dedicated to promoting a culture of teamwork and understanding.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.