Raquel N.
Customer Success at NICE Actimize
- Role
- Senior Customer Success Manager at NICE Actimize
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Raquel N.
Responsible for driving all aspects of customer success and ensuring clients maximize the value of their investment in the NICE Actimize platform for financial crime prevention, compliance, and risk management. I help financial institutions leverage advanced analytics and automation to detect fraud, enhance operational efficiency, and maintain regulatory compliance.Let’s connect to explore how leading organizations partner with NICE Actimize to manage risk, strengthen customer trust, and achieve their growth objectives.
Experience
Senior Customer Success Manager
Jul 2021 — Present · San Francisco, CA, US
Attain/Exceed quarterly renewal and upselling quota-Manage all aspects of the customer success process-Communicate customer feedback and product requirements back to key stakeholders-Support marketing efforts including soliciting customer testimonials and securing customer participation in company events-Provide product information, usage tips and other helpful information to customers-Work closely with deployment services team to ensure smooth transition from new customer to implementation
Education
San José State University
BS, Business Administration, Marketing
2005 — 2008
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