Raquel Smith

Global Manager of Training @American Express Global Business Travel

Executed, developed, expanded Global Product Learning for GBT from a model designed for North America to a functional program worldwide. Deliver interactive learning sessions to new clients and refresher sessions to existing clients. Create up to date learning paths, processes, and business rules from engagement to delivery that can be replicated in a global environment.Selected Contributions: • Boosted engagement and expanded our reach throughout the NORAM, APAC, EMEA, and LATHAM regions.• Tripled the growth of the Global Product Learning Team broadened ability to deliver trainings in four languages. • Leading a highly esteemed growing global team of Training Specialists.