Raquan Lindsey
IT Specialist | Networking & Security Enthusiast | Always Learning | Former Division I athlete
- Role
- IT Specialist at Polyjohn Enterprises Corp
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
IT Specialist
Sep 2024 — Present · Whiting, IN, US
Serve as the first point of contact for all network-related issues, ensuring rapid resolution and minimal downtime for the company’s production warehouses and offices.• Created and configured Windows servers to support business-critical applications and services.• Configured failover ISP solutions to maintain internet connectivity during outages, enhancing system resilience.• Reconfigured and maintained UniFi U6 Pro Access Points, ensuring consistent Wi-Fi coverage and performance across the facility.• Implemented static IP reservations for key devices to maintain reliable network configurations.• Troubleshot and maintained VoIP systems, including basic call quality and connectivity issues.• Provided VPN troubleshooting and support for remote employees, ensuring secure and reliable remote access.• Experience working with USW Pro 48 PoE Enterprise Switches, supporting large-scale network deployments and VoIP devices.• Performed patch panel configuration and cable management, maintaining organized and efficient network infrastructure.• Experience working with UPS battery-powered devices to ensure up time during power interruptions.• Utilized Ubiquiti Switches and UniFi Network monitoring solutions to oversee the entire network.• Developed documentation of IT procedures, hardware tracking, and best practices for consistent IT operations.• Delivered hands-on support and training for end users with varying technical skill levels, addressing both hardware and software issues.• Managed Dynamics 365 CRM support for the sales team, ensuring critical business systems remain operational.• Administered user onboarding, including account creation, password resets, and license assignments using Microsoft Admin Center.• Managed mobile devices through Microsoft Intune.• Designed and implemented basic business automation solutions using Power Apps.
Education
Southern Illinois University, Carbondale
Bachelor of Applied Science - BASc
2017 — 2021
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