Rapolu S.
Quality Analyst at Wipro | BPS-Fraud investigation, Transaction monitoring | KYC | Card disputes| Chargebacks | CDD | EDD
- Role
- Quality Analyst at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rapolu S.
Working as Quality Analyst at BPS-Wipro-Google Payments Having over 2+ years of experience at Wipro in the Payments- Trust & Safety domain as a Quality Analyst. I specialize in Transaction monitoring and KYC compliance, including CDD, EDD and high-risk account investigations- Perform quality audits and deliver structured feedback to improve team accuracy and compliance Support training and onboarding of new team members on tools, policies, and investigation techniques- Handle fraud detection, card disputes, and chargebacks, account takeovers, KYC discrepancies, and policy violations ensuring that my work follows regulatory and company policy standards- Act as a process expert for Payments Risk, Fraud Investigation, and Trust & Safety operations Provide floor support and real-time guidance to analysts on complex or high-risk cases- Identify fraud patterns, emerging risks, and policy gaps and share insights with leadershipMonitor SLA and TAT adherence and support the team in meeting productivity and quality targetsObjective- Seeking new opportunities to utilize compliance and risk analysis skills to contribute to team growth and investigation quality.Worked as Operations executive and Trek leader at Hyderabad Adventures Club (HAC) tenure from August-2022 to January- 2024. Operations executive: Itinerary preparation, Maintaining data, Travel arrangements, Customer relationship.Trek leader: Proper knowledge on place (where we travel), Leading the trip with responsibility, Orientations, Various modes of Transportation, People engagement, Cost sheets and more.
Experience
Quality Analyst
Jun 2025 — Present · Hyderabad, IN
Detail-oriented Quality Analyst responsible for maintaining quality standards, assurance, auditing, case studies, calibration, mentoring, quality calls, KPI’s and RCA’s.Serve as a process expert for Payments Risk, Fraud Investigation, and Trust & Safety operations. Offer immediate, real-time guidance and floor support to analysts handling complex or high-risk cases. Handle escalated investigations involving chargebacks, account takeovers, KYC discrepancies, and policy violation.
Education
Osmania University, Hyderabad
Bachelors degree, BSc(MPCs)
2018 — 2023
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