Raphael Guimarães
Assistant Rooms Operations Manager @Marriott International
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WORK HISTORY
Assistant Rooms Operations Manager @Marriott International
Whistler, BC, CA
Took ownership of labour productivity during a leadership gap by developing an Excel‑based tracking tool to streamline productivity updates, align forecasting with scheduling, and monitor labour efficiency, resulting in stabilized (flat) productivity by month‑end while maintaining operational and service standards.Reorganized communication flow within the Front Office department by creating and implementing the Duty Manager Log, easing how managers find the information when they need it the most and an efficient way of sharing important information with the team.Managed purchasing and inventory control by handling ordering, monitoring back orders, and tracking expenses against budget, ensuring costs aligned with forecasted spend while maintaining full availability of supplies to support uninterrupted Front Desk operations.Played a key role in stabilizing the Front Desk team by fostering trust and engagement through clear communication and hands‑on leadership, including leading departmental meetings with structured icebreakers and inviting guest speakers, resulting in increased meeting attendance and strengthened overall team morale.
EDUCATION
Universidade Estadual de Feira de Santana - UEFS
Administração de Empresas, Ciências Humanas
University Canada West
Master of Business Administration - MBA, Empreendedorismo
Universidade de Coimbra
Gestão, Gestão de Empresas
Insper Instituto de Ensino e Pesquisa
Gestão de Pessoas com Ênfase em Liderança Organizacional
ABOUT RAPHAEL GUIMARÃES
A Servant Leader who is passionate about pushing people to strive in their lives.Results-driven Sales Operations Manager with 6+ years of experience spearheading revenue growth and optimizing sales performance. Proven track record of leveraging data-driven insights to develop and execute innovative sales strategies, resulting in increased market penetration and exceeding targets. Skilled in cultivating relationships, leading high-performing teams, and implementing cutting-edge sales tools. Adept at identifying market trends and transforming opportunities into tangible business results.I am passionate about learning and developing new skills, which motivated me to pursue an MBA at University Canada West (UCW). I graduated from UCW in October 2023 with a focus on entrepreneurship and a desire to apply my knowledge and expertise to new challenges and opportunities. I pride myself on my exceptional time management and interpersonal skills, which have enabled me to deliver results, meet deadlines, and build relationships in fast-paced and dynamic environments. I am also proficient in English, Spanish, and Portuguese and keenly interested in global markets and cultures.
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