Raphael R.

About Raphael R.

I work at the intersection of business operations, business analytics, and intelligent systems.As an Area Manager at Amazon, I focus on leading execution at scale, driving efficiency, process optimization, and performance across fast-paced operational environments. Beyond my core role, I am building systems that help businesses move from reactive operations to data-driven and automated decision-making. Through Rivium Analytics, I am developing AI-powered tools and business intelligence solutions designed to- Capture and structure business data - Automate customer interactions and workflows - Transform raw data into clear, actionable insights - Support predictive decision-making - Improve operational efficiency and growth outcomes My work is particularly focused on solving real-world challenges faced by businesses in emerging markets, where teams are lean, customer engagement is high (especially via platforms like WhatsApp), and decisions need to be both fast and cost-effective. I am especially interested in- AI Agents for customer engagement and support - Business Intelligence systems for visibility and performance tracking - Automation that reduces manual work and improves consistency - Building scalable, practical solutions that deliver measurable ROI Background in Business Analytics with experience across data analysis, dashboards, and systems thinking. Open to connecting with builders, and business leaders exploring AI, automation, and data-driven growth.

Experience

1. Area Manager

   Amazon

   Mar 2026 — Present · Phoenix, AZ, US

   I lead daily operations across inbound, outbound, and inventory processes, managing frontline teams to meet performance targets in productivity, quality, safety, and on-time delivery. I oversee real-time workflow, identify bottlenecks, and implement process improvements to optimize throughput and efficiency while ensuring strict compliance with safety and operational standards. I also leverage data and performance metrics to drive decision-making, support labor planning, and collaborate with cross-functional teams to enhance operational performance and deliver a consistent, high-quality customer experience.

Education

• Tarrant County College

  Associate's degree, Business Administration

• Grand Canyon University

  Bachelor of Science - BS, Applied Business Information Systems

• Grand Canyon University

  Masters of Science, Business Analytics