Raphael Mello
Guest Service Agent @Paradox Vancouver
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WORK HISTORY
Guest Service Agent @Paradox Vancouver
Vancouver, BC, CA
Welcoming guests with professionalism and warmth, assisting with luggage and ensuring a smooth arrival and departure experience.• Providing safe and efficient valet services, handling guest vehicles with the utmost care and attention.• Offering personalized recommendations to help guests explore Vancouver’s local culture and hidden gems.• Consistently delivering service that meets Forbes luxury standards through attention to detail and authentic hospitality.• Supporting overall guest experience by maintaining a polished lobby presence and assisting with transportation, luggage storage, and special requests.
EDUCATION
Florida Atlantic University - College of Business
Hospitality & Tourism Management
Florida Atlantic University - College of Business
Business
Valencia College
Certificate, Business Management
IFF - Instituto Federal Fluminense
Telecommunications Technician, Information and Communication
Estácio
Bachelor degree, Business Administration
SKILLS
ABOUT RAPHAEL MELLO
I strive for continued excellence when it comes to Customer Services. I have strong planning, coordinating and organizational skills, which enable me to work under pressure in a fast-paced environment, solving problems and meeting deadlines and objectives effectively. I have successfully completed three internships working for Disney, one which was as a Cultural Representative for Brazil, developing my flexibility and capability to work with different cultures and lines of thought. I am able to provide excellent attention to details and embrace the values and policies of the company.
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