Raphael Gundersen
Sr. Customer Success Manager | Cisco Certified CSM | ITIL 4 Digital Strategist Certified
- Role
- Sr Customer Success Manager, Vsm - Home & Lifestyle at Amazon
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Raphael Gundersen
Driven, strategic professional utilizing a high level of ownership and precision to thrive within a demanding customer-centric role. Eager to learn and passionate about telling a story through my work.
Experience
Sr Customer Success Manager, Vsm - Home & Lifestyle
Dec 2024 — Present · Santa Monica, CA, US
Amazon Vendor Services - Lawn & GardenResponsible for a portfolio of two vendors within the Lawn & Garden GL of Amazon’s Retail business, including the #1 account in the entire category. Managing a $302MM portfolio and delivering +15% YoY Growth. Responsible for driving the growth of key retail partners in the Lawn & Garden category of Amazon.com. Owning the Marquee partnership between our vendors, retail vendor managers, vendor support teams, and others. Designing and executing momentous events for the NBA, WNBA, Thursday Night Football Ad placement, Holiday Deals and more. QBR SME - owning the documentation of our Lawn & Garden category performance Doc for Senior Leaders. Possessing the ability to manage and deliver against complex account goals where strategy is not defined. Analyzing data and trends to identify, action and/or influence long term to maximize potential for vendor partners.
Education
Bentley University
Bachelor of Arts - BA, Double Major: Business Studies and Media & Culture
2015 — 2019
Univeristy of Glasgow
Study Abroad, Music & Film
2017 — 2018
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