Raphaël Guitou

Business Analyst Product Owner @Accenture

Salesforce to Microsoft Dynamics CRM Migration of over 1.5 million customer records and 6,500 users across 104 countries for a leading energy sector client- Salesforce Run Management: single point of contact for the Asia and Africa regions, managing weekly meetings, resolving tickets, developing CORE features, and conducting data cleansing- Functional Scoping: Drafted specifications and Business Requirement Documents (BRD), adapting the solution to business processes- Participated in testing campaigns (UAT, integration tests) to validate Microsoft Dynamics functionalities. Cataloged existing data and identified gaps between business requirements and the deployed technical solution- Conducted qualitative and quantitative studies, as well as competitive benchmarking, to analyze and audit the supply chain processes of an industrial sector leader, covering 16 countries and over 800 contacts.