Raphaël
Servicenow Hrsd Advisor (Devoteam) @Air Liquide
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WORK HISTORY
Servicenow Hrsd Advisor (Devoteam) @Air Liquide
Paris, FR
Audit of current HRSD implementation and formalization of recommendations to ensure best practices - Definition of the global core model for ServiceNow HRSD - Facilitation of workshops and deployment activities
EDUCATION
Aix-Marseille University
Master Degree (M2), Risk Management, Quality and Decision-Making Engineering
IFTE SUD
BTS, Management des Unités Commerciales
International Business College, South China Normal University
Certificate, China Business Immersion
Aix-Marseille University
Bachelor's degree, International Business/Trade/Commerce
ABOUT RAPHAËL
First of all, thanks for visiting my profile. I\'m a challenge-driven person motivated by fast pace projects and strong performance requirements. Always searching to establish trust-based relationships with my customers, I have a proven ability to take the lead on topics I\'m in charge of. Being naturally curious and willing to learn, I\'m quickly autonomous and constantly willing to produce high-quality standards of deliverables on complex projects. As a team player, I believe key success factors are reliance, dedication, and communication. From day one, Devoteam gave me the opportunity to be part in one of the biggest ITSM (Information Technology Services Management) projects in French\'s banking field. Currently, I am advising a major international Insurance company to structure their ServiceNow IT Service Management (ITSM) and Beyond-ITSM (Human Resources, for instance) projects, and improving their functional specification quality of formalization. As our motto says, at Devoteam, we\'re dynamic people that deliver Innovative Technology Consulting for Business, we believe in the positive impact of technologies for people, and finally, we\'re a true “game changer”, creating high added value to help our clients win their digital battle.#WereDigitalTransformakers
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