Raphaël Branchesi
Customer Service Manager, Europe @PlanetArt
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WORK HISTORY
Customer Service Manager, Europe @PlanetArt
Paris, FR
Day-to-day management of several teams of approx. 30 Customer Service agents (B2C)• Support on 4 different products in 9 countries• Training strategy & documentation• KPI definition, performance & data analysis, reporting• Processes & policies check, update & innovation• Team development, motivation & retention• Content coordination, creation & localisation • E-reputation• Tech escalations, monitoring & follow-up• Social Media
EDUCATION
Sapienza Università di Roma
Mediazione linguistico-culturale, Foreign Languages and Literatures, General
SKILLS
ABOUT RAPHAËL BRANCHESI
Passionate about customer experience, value-driven management, teamwork, foreign languages, content, new challenges and anything new I can learn.
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