Raphaela Santana McAuley

About Raphaela Santana McAuley

Strong ability to streamline processes, maximize efficiency, and foster professional relationships within organizations. My philosophy centers around what role I can play in helping others find solutions. I am committed to excellence in service and have a keen sense to predict needs and always practice personal accountability in the workplace.

Experience

1. Strategic Sourcing Specialist

   ServiceNow

   Mar 2025 — Present

   Strategic Sourcing Specialist | Marketing Events & Technology | Driving Brand Success through Smarter PartnershipsAs a sourcing expert at ServiceNow, I specialize in connecting marketing teams with top-tier partners for events, advertising, creative services, tech platforms, and beyond. With a sharp eye on ROI and an ear tuned to stakeholder needs, I lead category strategies that elevate brand visibility and deliver measurable value. From negotiating high-impact contracts to navigating emerging trends, I bring a blend of precision, innovation, and collaboration to every engagement.I thrive in fast-paced environments where creativity meets strategy, and where every partnership is an opportunity to spark bold marketing experiences.Let’s talk sourcing, storytelling, and shaping the future of events- Expertise in drafting, managing, and executing end-to-end RFP/RFI/RFQ processes for marketing and event services- Skilled in cost analysis and savings tracking to drive measurable procurement efficiencies and budget optimization- Proven ability to identify and implement cost avoidance strategies without compromising quality or service levels- Strong knowledge of contract lifecycle management, including review, redlining, compliance checks, and amendment tracking- Adept at negotiating terms and conditions to secure favorable outcomes aligned with organizational goals- Experience collaborating with legal and business stakeholders to ensure contractual risk mitigation and vendor accountability- Ability to evaluate vendor proposals using structured scoring models and benchmarking techniques- Proficient in managing supplier performance evaluations and corrective action plans- Familiar with eProcurement platforms such as ServiceNow platform, SAP Ariba, and contract repository systems such as Apttus and CmPro (ServiceNow)- Skilled at communicating sourcing outcomes and savings reports to executive stakeholders

Education

• Cañada College

  Associate's Degree, AA in Economics and AS in Business Administration

  2013 — 2016

• Menlo College

  Bachelor’s Degree, Business Management major, with International Management option

  2016 — 2018

Skills

• Windows
• Marketing
• Self-Management
• Working with Children
• Leadership
• Public Speaking
• Group Presentations
• Customer Satisfaction
• Group Dynamics
• Achieve Optimal Levels of Personal Performance and Accomplishment
• Team Motivation
• International Business
• Translation
• Microsoft Word
• Team Leadership
• Foreign Languages
• Mac Os
• Research
• Project Planning
• Time Management
• Methodical in Planning and Performing
• Microsoft Powerpoint
• Cultural Awareness
• Environmental Awareness
• Portuguese
• Sales Leads
• Ability to Work Under Pressure
• Teamwork
• Highly Organized
• Easily Adaptable
• Management
• Exceptionally Reliable and Trustworthy
• Organization Skills
• Take Charge in Absence of Detailed Instructions
• Customer Service
• Communication
• Proactive and Resourceful
• Project Coordination
• English
• Event Planning