Raphael Tyler-Kelly
L1 IT Technician @Nucor Corporation
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WORK HISTORY
L1 IT Technician @Nucor Corporation
Cincinnati, OH, US
Manage and resolve technical support requests via calls, emails, chats, and tickets, delivering responsive and customer-focused assistance across the organization.Troubleshoot and resolve hardware, software, and network issues for Windows, macOS, and mobile devices using diagnostic tools and established ITSM processes.Perform user account management functions in Active Directory, including password resets, account unlocks, and access verification.Communicate effectively with both technical and non-technical users, ensuring clear explanations and professional service through multiple channels (ITSM, phone, email, in-person).
EDUCATION
North College Hill High School
Diploma of Education
Cincinnati State Technical and Community College
Associate's degree, Business Administration and Management, General
Per Scholas
Diploma of Education, IT Support
Great Oaks Career Campuses
Diploma of Education, Graphic Design
ABOUT RAPHAEL TYLER-KELLY
IT Operations Analyst with enterprise experience supporting identity and access…
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