Raphael Rodil
Client Services Supervisor @Easypark
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WORK HISTORY
Client Services Supervisor @Easypark
Vancouver, BC, CA
Staff Management• Foster accountability and teamwork• Oversee employee onboarding and development• Provide performance feedback and training• Customer Service and Communication• Handle escalated complaints and refunds• Update communication templates• Administrative Tasks• Process payments and appeals• Generate reports and statistics• Support office administration• Enforcement Management• Dispatch and monitor patrollers• Address enforcement gaps• Operational Support• Maintain SOPs and policies• Implement initiatives• Collaborate across departments• Strategic Planning• Develop service policies• Monitor daily operations
EDUCATION
St. Mary's College Quezon City
Secondary Education
University of Santo Tomas
Bachelor of Science (B.S.), Management Information Systems, General
ABOUT RAPHAEL RODIL
With 14 years of combined experience in Customer Service, Sales, and Account Management, I am dedicated to delivering high-quality, tailor-fit solutions. My focus is on solving issues, setting clear goals, and building long-lasting relationships to help stakeholders achieve their long-term business goals.Key Highlights:10+ years of delivering top-tier customer service4+ years of team management, consistently hitting target KPIs3+ years in outbound prospecting, sales, and business developmentExpertise in converting business concepts into technological solutionsProficient communicator across email, chat, phone, and online channelsExperienced with CRM and sales automation platforms like Hubspot, Zoho, and ApolloHighly organized and adaptableReady to connect and drive success together!
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